Shipping policy
Last Updated: 3-March-2026
Thank you for shopping with us. Below are the details of our shipping policy.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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British Columbia: 1–5 business days
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Rest of Canada: 3–10 business days
Delivery times are estimates only and are not guaranteed.
3. Shipping Carriers
We ship via reliable carriers such as:
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Canada Post
4. Order Tracking
If tracking is available, you will receive a tracking number via email once your order has shipped.
5. Shipping Delays
We are not responsible for delays caused by:
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Carrier service disruptions
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Weather conditions
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Customs clearance
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Incorrect shipping address provided by the customer
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, additional shipping fees may apply.
7. Lost or Damaged Packages
If your order arrives damaged or appears lost, please contact us within 48 hours of delivery with photos (if applicable).
We will work with the carrier to resolve the issue.